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Taxes and Fees Policy

At Westore.ae, we are committed to providing transparency and clarity regarding taxes and fees associated with your purchases. Below is an overview of the tax and fee policies applicable to orders placed on our website.

1. VAT (Value Added Tax)

In accordance with the regulations of the United Arab Emirates (UAE), all goods sold on Westore.ae are subject to a 5% VAT (Value Added Tax). This tax is automatically applied to the price of products at checkout, where applicable.

  • VAT-Inclusive Pricing: The prices displayed on our website are inclusive of VAT. The 5% VAT is included in the final price of your items.
  • Tax Invoice: After completing your order, you will receive an order confirmation email that includes a breakdown of the VAT applied to your purchase. You can also access a detailed invoice from your account on our website.

2. Shipping Fees

  • Standard Shipping: For orders above AED 100, standard shipping is free within the UAE. Orders under AED 100 will incur a shipping fee of AED 15.
  • Express Shipping: Express shipping is available at an additional charge of AED 25, depending on your delivery location and the size of the order.
  • International Shipping: For orders outside of the UAE, shipping fees will be calculated based on the destination and weight of the order. You will be notified of the exact shipping fee at checkout before completing your purchase.

3. Payment Processing Fees

We do not charge any additional processing fees for payments made via credit or debit cards, UAE-based wallets, or other accepted payment methods. The payment processing fees are generally included in the price or handled by the payment service provider.

4. Currency

All prices listed on Westore.ae are in UAE Dirhams (AED). If you are shopping from outside the UAE, please note that your bank or payment provider may apply currency conversion fees, which are outside of our control.

5. Customs and Duties for International Orders

For international customers, please be aware that customs duties and taxes may be applied by the destination country's authorities once your order arrives. These fees are the responsibility of the customer, and we advise you to check with local customs regulations to understand potential charges before placing an order.

6. Additional Fees

  • Late Payment Fees: If you have opted for installment payments or any financing option, late payment fees may apply if payments are not made according to the terms set by the payment provider or financing partner.
  • Other Fees: Westore.ae may introduce promotional or seasonal discounts, gift card policies, or special offers that may include specific terms or additional fees. These will be clearly outlined during checkout or within the specific terms of the promotion.

7. Transparency at Checkout

At Westore.ae, we believe in providing our customers with complete transparency. The final cost of your order, including any applicable taxes, shipping fees, and any promotional discounts, will be clearly displayed at checkout before you confirm your order. This ensures that you are fully informed of the total amount due before completing your purchase.

If you have any questions or need clarification about taxes or fees, please feel free to contact our customer service team at info@westore.ae.