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Refund and Replacement Policy

At Westore.ae, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and easy refund and replacement process. Please review the following policy to understand how we handle refunds and replacements.

1. Eligibility for Refund or Replacement

You may request a refund or replacement under the following conditions:

  • Damaged or Defective Items: If your product is damaged or defective upon arrival, you are eligible for a refund or replacement.
  • Incorrect Items: If you receive an incorrect product that does not match your order, you are eligible for a refund or replacement.
  • Expired or Faulty Products: If the product is expired or fails to work as expected, you can request a refund or replacement.

2. Conditions for Refund and Replacement

For a product to be eligible for a refund or replacement, the following conditions must be met:

  • Return Request: You must contact us within 3 days from the date of receiving your order to initiate a return request.
  • Unused Condition: The product must be unused, unwashed, and in its original condition, with all tags, labels, and packaging intact.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, for verification.
  • Non-Eligibility: The following products are not eligible for a refund or replacement:
    • Perishable goods (e.g., food items)
    • Personal care products (e.g., cosmetics or hygiene items)
    • Customized or personalized items
    • Items that have been used or altered from their original condition

3. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@westore.ae  or via our contact form on the website. Provide your order number, details of the issue, and any relevant photos of the damaged or incorrect item.
  2. Return Authorization: Once we receive your request, we will evaluate your case and provide instructions for returning the item. If your return is approved, we will issue a Return Authorization (RA) number.
  3. Return the Product: Package the item securely and send it back to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is damaged or incorrect.
  4. Refund or Replacement Process: Upon receiving and inspecting the returned item, we will process your refund or replacement. If you are entitled to a refund, it will be credited to your original payment method within 7–10 business days. If you request a replacement, we will ship the replacement item at no additional charge.

4. Refund Policy

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is unavailable, we may offer store credit instead.
  • Processing Time: Refunds typically take 7–10 business days to process after receiving and inspecting the returned item. Processing times may vary depending on your payment provider.
  • Non-refundable Items: Please note that shipping charges are non-refundable unless the return is due to a fault on our part (e.g., damaged, defective, or incorrect items).

5. Replacement Policy

  • Replacement Availability: We will provide a replacement only if the item is defective, damaged, or incorrect. If the item is out of stock, we will offer a refund or store credit.
  • Free Shipping: If your replacement is due to an error on our part, such as a defective or incorrect item, we will cover the cost of return shipping and resend the replacement at no extra charge.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or model, you will need to return the original item for a refund and place a new order for the item you want.

7. Shipping Costs for Returns

  • Faulty, Damaged, or Incorrect Items: If the product is faulty, damaged, or incorrect, we will cover the return shipping costs.
  • Change of Mind: If you are returning an item due to a change of mind, you will be responsible for the return shipping fees.

8. Return Address

Please send your returned items to the following address:

Westore LLC, No:0396, Rigga Business Centre Building, 3rd Floor, Deira, Dubai – United Arab Emirates

Note: We recommend using a trackable shipping service for returns to ensure that the items reach us safely. We are not responsible for items lost in transit.

9. Customer Support

If you have any questions or need assistance with the refund or replacement process, our customer support team is here to help. You can contact us at:

  • Email: info@westore.ae
  • Phone: +971 6 510 0805 ,  +971 50 954 3933
  • Address: Westore LLC, No:0396, Rigga Business Centre Building, 3rd Floor, Deira, Dubai – United Arab Emirates

We value your satisfaction and will do our best to resolve any issues promptly.