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Privacy Policy

At Westore.ae, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your data. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information when you visit, interact with, or make purchases on Westore.ae. This information helps us deliver better services, improve your shopping experience, and process orders efficiently.

a. Personal Information

When you make a purchase or create an account, we collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (credit card/debit card information)
  • Order history

b. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience and collect data about how our website is used. These technologies help us remember your preferences, track your shopping cart, and analyze website traffic.

2. How We Use Your Information

The information we collect from you may be used for the following purposes:

  • Order Processing: To fulfill your orders, including billing, shipping, and payment processing.
  • Customer Support: To provide you with support, answer queries, and resolve issues related to your orders or account.
  • Marketing & Promotions: To send you promotional emails, special offers, newsletters, and updates about our products and services (you can opt-out of marketing communications at any time).
  • Improving Our Services: To enhance and personalize your shopping experience by understanding your preferences and analyzing customer trends.
  • Security and Fraud Prevention: To detect and prevent fraud, maintain the security of our website, and comply with legal obligations.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Using Secure Socket Layer (SSL) encryption for payment and transaction information.
  • Implementing firewalls and secure servers to safeguard your data.
  • Regular security audits and updates to our systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will continue to work hard to safeguard your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners under the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, or deliver products (such as courier companies, payment processors, etc.).
  • Legal Compliance: We may disclose your information when required by law, in response to a subpoena, court order, or legal process, or when we believe in good faith that such disclosure is necessary to protect our rights or comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if this happens and provide an option to opt-out of further communication.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct your personal details in your account settings.
  • Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
  • Opting Out of Marketing: You can opt out of receiving marketing emails or promotional messages at any time by clicking "unsubscribe" in any email we send or by contacting us directly.

To exercise any of these rights, please contact us at info@westore.ae

6. Children's Privacy

Westore.ae is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us, and we will take steps to remove it.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised policy will be effective as of the date of posting. Please review this page periodically for the latest information on our privacy practices.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: info@westore.ae
  • Phone: +971 6 510 0805 ,  +971 50 954 3933
  • Address: Westore LLC, No:0396, Rigga Business Centre Building, 3rd Floor, Deira, Dubai – United Arab Emirates

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.