RETURNS POLICY

Customers are eligible to return delivered items and receive a full refund. Customer Service must be notified within 48 hours of delivery. Goods must be returned to the Westore within 2 days from the date of receipt. A copy of the purchase confirmation and a valid customer ID must be presented.

All returned items must be in their original condition (new, unused, and free from damage).

If you receive an incorrect or defective item due to an error on Westore’s part, you may request a replacement or a refund within 24 hours of delivery.

For any questions regarding our Returns Policy, please contact our Customer Service Hotline at +971 50 398 3930, or email us at info@westore.ae.

All customers/cardholders will receive a copy of their order transaction details via email once a purchase is completed. We recommend retaining this transaction record for future reference.

PRIVACY POLICY

This Privacy Policy explains how Westore LLC. (“Westore”) collects, uses, and protects your information when you use our website or purchase from us.

Westore Pvt. Ltd. is committed to ensuring that your privacy is protected. If we ask you to provide identifiable information while using this website, you can be assured that it will be used only in accordance with this policy.

We may update this policy occasionally. Please review this page periodically to remain informed of any changes.

Information We Collect

We may collect the following information for delivery, verification, and payment-related purposes:

• Full name and contact details (email address and phone number)

• Full delivery address (building, street, city, and postal code)

• Other information required to process payments through our available payment providers

All online card payments are processed securely by the relevant UAE-based payment gateway. You will be redirected to the payment provider’s platform to enter your card details.
Westore does not see, capture, or store your card information. All communication between Westore and the payment gateway is encrypted using industry-standard security protocols (TLS/SSL).

How We Use Your Information

We use your personal information primarily to:

• Process and deliver your orders

• Provide customer service and support

• Prevent fraud and ensure transaction security

• Improve our products, services, and website

• Send promotional emails about new products, special offers, or updates (only if you opt in)

We do not share your information with third parties except those directly involved in the payment or delivery process.

Security

We are committed to safeguarding your information. We implement secure physical, electronic, and managerial procedures to protect the data we collect online.

Cookies

Cookies help us analyze web traffic and enhance your user experience.

You may choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your settings to disable them. Doing so may limit certain website features.

Links to External Websites

Our website may contain links to third-party websites. Once you leave our site, Westore has no control over the other website’s content or privacy practices. Please review their respective privacy policies.

Controlling Your Personal Information

You may choose to restrict the use of your personal information for marketing purposes by:

• Selecting the opt-out option where available

• Contacting us anytime via sales@westore.ae

We will not sell, distribute, or lease your personal information to unrelated third parties.

You may request a copy of the personal data we hold about you. If you believe any information is incorrect or incomplete, please email us, and we will promptly update it.